Initial assessment
Review the environment, confirm compatibility, and agree on monitoring requirements and scope.
Cloudurex SQLCare · Managed DBA services
Your SQL Server DBA team.
Without the full-time salary.
AI-powered SQL Server monitoring. Intelligent diagnostics. Experienced DBA support. One predictable monthly price.
Continuous monitoringSenior DBA oversightPrivacy by design
Intelligent monitoring. Human expertise.
More than another
monitoring dashboard.
Cloudurex SQLCare is a managed Microsoft SQL Server monitoring and database administration service for businesses that depend on reliable, high-performing databases.
Automated health monitoring, AI-assisted investigations, anomaly detection, and predictive capacity analysis work alongside hands-on support from experienced SQL Server professionals.
One subscription. Ten areas of care.
See clearly.
Act with confidence.
Actionable technical intelligence and professional DBA oversight—from performance investigations to your next capacity decision.
01Continuous health monitoringSpot emerging operational issues before they become business disruptions.
- Instance availability, connectivity & service status
- CPU utilization and processor pressure
- Memory utilization and memory pressure
- Disk I/O throughput and latency
- Database files, transaction logs, growth & available storage
- TempDB configuration, usage & contention
- Wait statistics, active blocking & blocking chains
- Deadlock detection and event analysis
- Long-running and resource-intensive queries
- SQL Server Agent job execution & failures
- Backup success, failure & age
- SQL Server errors and operational events
- Always On Availability Group health, where supported
- Mirroring and other supported HA/DR status indicators
02Advanced performance diagnosticsPrioritized findings with supporting evidence—so your team can focus on the underlying cause.
- High CPU and resource-intensive workloads
- Logical and physical read analysis
- Blocking, lock contention & deadlock patterns
- Wait-statistics analysis
- Query Store performance trends
- Execution-plan regression indicators
- Missing, duplicate & unused index observations
- Statistics and index maintenance health
- TempDB contention and configuration
- Memory pressure and memory grants
- Transaction log and I/O bottlenecks
- Query performance changes over time
- Configuration and operational health
03AI-assisted root-cause investigationStructured explanations grounded in verified evidence, deterministic diagnostic rules, and performance correlations.
- Related performance anomaly correlation
- Query-performance regression investigation
- Abnormal CPU, memory & I/O patterns
- Blocking and wait-statistics interpretation
- Plausible root-cause hypotheses
- Prioritized diagnostic recommendations
- Evidence references for each finding
- Confidence-aware explanations & competing hypotheses
- Suggested next investigation steps
AI findings are diagnostic assistance. Qualified professionals assess the evidence, uncertainty, and competing explanations.
04Intelligent anomaly detectionFocus on meaningful changes, with historical workload baselines instead of threshold noise alone.
- Historical CPU and memory baselines
- Normal behavior by time and day
- Abnormal query durations
- Unexpected database activity
- Unusual blocking and wait behavior
- Significant backup duration changes
- Unexpected database and transaction log growth
- Emerging resource consumption patterns
05Predictive capacity & reliabilityPlan ahead with observed growth and resource trends, including uncertainty where appropriate.
- Database file growth trends
- Transaction log growth patterns
- Available storage capacity projections
- Storage exhaustion risk indicators
- Backup duration changes
- Resource utilization trends
- Recurring performance pressure
- Capacity-related operational risks
06Backup & recovery healthUnderstand backup reliability and recovery risks. A successful job alone does not establish restorability.
- Full backup status and recency
- Differential backup status, where applicable
- Transaction log backup status and age
- Failed backups and missed schedules
- Backup duration changes
- Recovery model observations
- Backup chain and recovery-point risks
- Backup configuration review
- Restore testing and recovery-readiness recommendations
Actual restore testing, recovery exercises, and disaster-recovery implementation are separately scoped unless explicitly included in your DBA support allocation.
07High availability & disaster recoveryOperational visibility for supported SQL Server availability technologies.
- Always On Availability Group health
- Replica synchronization status
- Database synchronization lag
- Availability Group roles and connectivity
- Failover-related events
- Supported log-shipping health
- HA/DR configuration observations
- Recovery-readiness recommendations
08Maintenance & optimization insightsA proactive, structured approach to database maintenance and configuration.
- Index fragmentation and maintenance
- Statistics maintenance health
- Agent maintenance job failures
- Integrity-check status, where observable
- Backup maintenance effectiveness
- TempDB configuration
- Database file growth configuration
- Resource and configuration concerns
- Recurring performance and operational inefficiencies
09Senior DBA-reviewed monthly reportAutomated evidence combined with professional technical review. One clear report each month.
- Executive summary & overall health
- Availability and operational observations
- Performance trends and important incidents
- Backup and recovery findings
- Growth and capacity analysis
- HA observations, where applicable
- AI-assisted diagnostic findings
- Risks and severity classifications
- Prioritized recommendations
- Next steps and DBA action items
10Dedicated remote DBA supportFive hours every month for qualifying founding customers. Expert help, scheduled within agreed service windows.
- Performance troubleshooting
- Slow query investigations
- Index and statistics optimization guidance
- Blocking and deadlock troubleshooting
- SQL Server configuration reviews
- Backup and recovery configuration assistance
- Database maintenance improvements
- Capacity planning consultations
- SQL Server Agent job troubleshooting
- Health-check follow-up
- Planned, approved remediation
- Technical consultation with your IT team
Founding customer package
Specialist expertise.
A predictable investment.
A comprehensive managed monitoring and DBA support subscription, limited to the first five paying customers.
| Service | Included |
|---|---|
| SQL Server instances | Up to 2 |
| User databases | Up to 20 total |
| Automated health monitoring | Included |
| Performance diagnostics | Included |
| Blocking & deadlock monitoring | Included |
| Query performance analysis | Included |
| Backup & recovery health monitoring | Included |
| Database & transaction log growth monitoring | Included |
| Capacity & resource trend analysis | Included |
| Intelligent anomaly detection | Included |
| AI-assisted root-cause investigation | Included |
| AI-assisted remediation recommendations | Included |
| Supported HA/DR health monitoring | Included |
| Customer monitoring dashboard | Included |
| Senior DBA-reviewed health report | 1 per month |
| Dedicated remote DBA support | 5 hours per month |
| Initial onboarding & baseline assessment | Included for supported standard environments, subject to assessment |
Need additional instances, databases, support hours, or project work? We’ll quote these individually.
Service scope & support windows
- Automated monitoring operates continuously; human support is not 24/7.
- DBA assistance is scheduled during agreed service windows.
- Unused monthly support hours do not roll over.
- Emergency after-hours response is not included.
- Production changes require your authorization.
- Major migrations, upgrades, DR projects, and extensive development require separate scoping.
- Monitoring does not guarantee uninterrupted availability or prevention of every incident.
- Eligibility and onboarding depend on a supported SQL Server environment and agreed access.
AI intelligence. Privacy by design.
Insight you can use.
Boundaries you can trust.
SQLCare uses AI to assist qualified professionals, with an internal privacy gateway that permits only approved, minimized operational diagnostic information in external AI requests.
Senior DBAs approve customer-facing monthly reports. AI never autonomously executes SQL Server changes.
- Business records and customer-identifying information excluded
- SQL text and execution plans not transmitted by default
- Credentials, connection strings, and secrets excluded
- Diagnostic evidence validated before transmission
- Findings supported by available evidence
The AI diagnostic layer uses the Anthropic Claude API. Data processing and retention are governed by the applicable commercial terms and selected API configuration.
Your SQLCare customer dashboard
Your database estate.
One clear picture.
A secure, organization-specific portal brings together monitoring information, diagnostic findings, and DBA-reviewed recommendations.
- Instance health, availability & monitoring status
- CPU, memory, storage & database growth trends
- Performance incidents and backup health summaries
- Alert severity, status & diagnostic findings
- Monthly DBA-reviewed reports and recommended actions
- Support requests, activity & historical risk summaries
From assessment to ongoing improvement
A clear path
to healthier databases.
Secure collector deployment
Configure a lightweight collector with approved least-privilege access and outbound encrypted communication.
Continuous monitoring
Collect operational telemetry and evaluate performance, availability, backup, and capacity risks.
Intelligent investigation
Use statistical analysis and AI-assisted diagnostics to explain significant findings and next steps.
Senior DBA review
Validate recommendations and prepare your monthly database health report.
Ongoing improvement
Use included DBA hours to investigate problems and complete approved improvement activities.
Built around your business
Database-dependent.
DBA-supported.
Specialist assistance for organizations that need dependable SQL Server operations without a full-time internal DBA team.
Manufacturing
ERP, production planning, inventory, and reporting systems.
Distribution & logistics
Order processing, warehouse management, shipping, and operations.
Software vendors
Application performance visibility and specialist SQL Server support.
Small & mid-sized businesses
Reliable operations with flexible access to dedicated expertise.
Busy IT teams
SQL Server assistance alongside infrastructure and application responsibilities.
Questions, answered
A little more clarity.
Understand the service, your support allocation, and how SQLCare works with your environment.
Is SQLCare monitoring software or a managed DBA service?
Both. SQLCare combines automated SQL Server monitoring and diagnostics with professional DBA oversight and dedicated monthly support hours.
Can SQLCare monitor on-premises SQL Servers?
Yes. SQLCare supports eligible on-premises SQL Server environments and SQL Server instances hosted on cloud virtual machines. Compatibility is confirmed during assessment.
Do we need to expose SQL Server to the internet?
No. The collector uses outbound encrypted communication and does not require directly exposing SQL Server to the public internet.
Will SQLCare read our customer or transaction data?
SQLCare collects operational telemetry rather than application business records. Required permissions and telemetry collection are reviewed during onboarding.
Does SQLCare send database data to AI?
Only approved, minimized and sanitized diagnostic evidence is permitted in AI requests. Business records, customer-identifying information, credentials, connection strings, and secrets are excluded. SQL text and execution plans are not sent by default.
Can AI modify our production SQL Server?
No. AI recommends investigations or remediation steps; it does not autonomously execute production changes. Production work requires customer authorization.
Can SQLCare replace a full-time DBA?
It can provide an economical option for organizations with limited DBA requirements. It does not replace every responsibility or availability commitment of a full-time employee.
Can our existing IT team work with Cloudurex?
Yes. SQLCare complements infrastructure teams, application administrators, and existing DBAs.
What if we need more than five support hours?
Additional support, instances, databases, and separately scoped projects can be quoted individually or arranged under an agreed hourly rate.
Is 24/7 human DBA support included?
No. Automated monitoring operates continuously. Human assistance is provided during agreed service windows; emergency after-hours response is not included.
Do unused support hours roll over?
No. Unused monthly DBA support hours do not roll over.
Who qualifies for the founding customer offer?
The package is limited to the first five paying customers, subject to environment eligibility and the service agreement. The five monthly DBA hours remain included for qualifying founding customers while their subscription continues under agreed terms.
Cloudurex SQLCare
Your SQL Server deserves
more than alerts alone.
Proactive monitoring, intelligent diagnostics, professional DBA oversight, and five dedicated support hours every month.
$999.99USD / month
Intelligent Monitoring.
Human Expertise.
Greater Confidence.